We are a Government Registered & Inspected Care Home
Richmond Residential Care Home is a government registered care home. We are inspected by the Care & Quality Commission to ensure that we maintain the essential standards of quality and safety.
All staff at Richmond are local to the area and are CRB checked as well as NVQ trained or training. As a team we constantly try to improve our service to acknowledge, understand and meet the care needs of our residents.
You may download and read the full Care & Quality Commission Report here…
An extract from our most recent inspection…
“We asked if people were happy living at the care home and we were told: “I’m quite happy thank you. I’ve got everything I need, and the staff are very nice and very friendly.” A second person said: “I’ve got no complaints. The staff treat me well, and I’m quite happy.”
Our observations of staff interacting with people showed that there was a level of respect and understanding, with staff taking the time needed to reassure people who might have become anxious or disorientated as a result of their dementia.
We spoke with two people who live at the care home about their care, and they said they thought they were well cared for. One person said: “I only have to ask and the staff will help me.” A second person said: “Everyone is very caring, I couldn’t ask for better.”
Our observations during our inspection visit did not raise any questions or issues with regard to peoples’ safety at the care home. We asked several people if they felt safe living at the care home, and they said that they did.”